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RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Once you approve the mock-up, the sale is final.   

Returns will only be accepted if the item is different than the mock-up that you approved. 

Shipping charges are not refundable. 

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, withing a certain amount of days.

Sale items

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges

We will replace items that are defective or does not match the mock-up. If you need to exchange it for the same item, send us an email at contact@secondchapterscents.com to authorize the return and receive a return address and RMA #.

Shipping

To return your product, you should mail your product to: 9340 Stonehouse Glen, Toano, VA 23168. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.